Not every maintenance request has the same urgency
A dripping faucet and a burst pipe both deserve attention, but they require different responses. Knowing how to report a problem and what details to provide helps the maintenance team assess the situation and coordinate appropriate service.
Recognize potential emergencies
Examples may include active flooding, a suspected gas leak, fire, sewage backup, or loss of heat during dangerous cold. If there is immediate danger to people or property, call 911 or the appropriate emergency utility service first. Follow the property’s emergency reporting instructions as soon as it is safe to do so.
Give a clear description
When contacting management, provide your name, address, unit number, callback number, and what is happening. Explain when the problem began, whether it is getting worse, and whether anyone is in immediate danger. Photos can help when it is safe to take them.
Take only safe immediate steps
For a leak, you may be able to move belongings away from water or use a known, safely accessible shutoff valve. Do not attempt electrical, gas, or other hazardous repairs yourself. Never put yourself at risk to protect the building.
Help the team access the problem
Provide accurate access information and disclose pets or other relevant conditions. Some repairs require outside contractors, parts, utility coordination, or follow-up visits. A clear line of communication helps everyone understand the next step.
Use the designated reporting channel
A message to an individual employee may not reach the right person outside business hours. Residents should use the maintenance portal, emergency phone number, or other method specified by their management team. Keep records of the report and updates.
Good reporting supports a faster response
At Grant & Main Residential, we want residents to feel comfortable raising maintenance concerns early. Prompt, accurate reporting helps protect the home and gives the team the information needed to respond appropriately.
Grant & Main
Detroit Property Management
Located in Detroit, Michigan
For more information:
(313) 246-9280
info@GrantMain.com